Google Reviews

luke west
luke west
14:43 12 Jun 24
From my very first dealings with Robin, he has been very friendly and helpful. Describing the car in great detail, and sending extra photos. He picked us up from the station, then allowed us time to closely view the car. He even offered to make us new plates. A few days after we had driven away he phoned us to see if we had any questions - helpful as he is encyclopaedic on Porsches
bean3088
bean3088
11:52 28 May 24
After searching for over a year and contacting Porsche many times I finally found the perfect car at Pearce and Dale.From the moment I spoke to Robin I realised i was in safe hands from the level of customer service / knowledge and shared passion for cars.The whole transaction and experience was better than a main dealer and when funds allow i will buying more cars from Robin.Totally excellent !
Daniele Grassi
Daniele Grassi
13:00 17 May 24
He was very professional and you can see his passion in what he does, very welcoming. I had a great impression from then beginning
Will Rossetti
Will Rossetti
18:00 16 Apr 24
Car was as described and Robin provided a superb level of service throughout, being very responsive to questions throughout and making the test drive and pick up experience a great one.
Talal Barkatali
Talal Barkatali
11:26 10 Apr 24
I bought a 911 Turbo from Pearce and Dale last week and went through the process directly with Robin.From start to finish, the experience was exceptional, the initial call I had with him was informative with no "sell", arranging to see the car was easy and he made time for me to come without being distracted.The showroom is immaculate and if you are a bit of a petrol head the stock he has is incredible. I thoroughly enjoyed dealing with Robin, at no point did I feel I was being sold to, no pressure at all.The car was presented beautifully for my collection, spotlessly clean, prepped to the highest standard so I left with a full tank of fuel and a smile on my face.It's clear Robin is very selective of which cars he sells, the 911 I bought was one of the best looked after in the country with a full book of invoices and service history.I will be using Robin again in the future no doubt, it's rare to find a car dealer that you feel you can build a long standing relationship with, I feel I have found one in Robin.If you are in the market for a high end car, Pearce and Dale should be the place you call.
Ben Aitken
Ben Aitken
14:32 28 Mar 24
I've only ever bought cars from dealerships (and I've owned a lot of cars) but I can say, hands down, that my experience with Pearce & Dale makes all others pale into insignificance. Buying a car with Robin was effortless and a total delight from start to finish. Every possible step was taken to make sure my car was the best it could possibly be when I collected it. Whether you're buying a Model 3 like me or limited edition supercar, you won't find better service than Pearce & Dale.
allan daitz
allan daitz
16:47 25 Mar 24
Excellent experience from start to finish. A real pleasure to deal with Robin .
David Stothert
David Stothert
12:12 29 Feb 24
From initial enquiry to collecting the car, the whole process couldn’t have been better. Robin was an absolute pleasure to deal with from start to finish and the car itself couldn’t have been better prepared. His knowledge and advice was invaluable to me with this being my first Porsche. Just a great experience and one which I’d happily repeat.
Antony Charles
Antony Charles
22:30 09 Feb 24
Very professional service, a pleasure to do business with.Thank you
Mihai Gutan
Mihai Gutan
11:46 07 Feb 24
Robin is a great man. I and my wife were impressed of his politeness, patience, honesty and fairness as we bought an electric car and never drove one like that. Good luck Robin !
Rob Gibson
Rob Gibson
15:48 05 Feb 24
I bought a Tesla Model 3 from Robin in February 2024. Every step of the process, from the part ex of my BMW through to the collection and after sales follow up was totally stress free and explained thoroughly.Being my first Tesla (and first EV), the in-depth handover and explanation of the features and options on the car was very welcomed and really put my mind at ease.
Pierre Hamelin
Pierre Hamelin
21:53 10 Jan 24
Robin has been great from start to finish. First class service. Just purchased a Tesla Model Y from him, and he explained everything very patiently and in detail. Highly recommend, he really went above and beyond. Thank you Robin!
Jeremy Samengo-Turner
Jeremy Samengo-Turner
17:47 09 Jan 24
It was a pleasure dealing with Robin at P&D. Robin could not have been more helpful and accommodating with the purchase of a lovely Ferrari 550 Maranello.All I need now are some dry days to use it !
Gavin Pitt
Gavin Pitt
16:44 05 Sep 23
The service I received from first contact to last was absolutely first-class. Robin couldn't have been more helpful throughout - he agreed a fair trade-in value on my car over the phone and upheld it after walking round my vehicle. He took the time to fully explain the Tesla, and ensure I had my app set up on my phone and configured correctly to control the car. I would definitely use P&D again, and encourage anyone else to give them a try.
Paul Mantyk
Paul Mantyk
18:49 07 Aug 23
A huge thank you to Robin at Pearce and Dale automotive for selling me a superb, immaculately prepared low mileage car, beautiful presented in their fantastic showroom.Robin really does go above and beyond the usual service offered with nothing being too much trouble. Excellent timely communication, a vast knowledge of the car I bought and took the time to go through everything, opening the showroom on a Sunday at short notice for me to collect and to top it off, offered a great price on my part exchange. A well deserved five stars.
Ross Jennings
Ross Jennings
06:41 29 Jun 23
I’ve worked in the automotive industry for nearly 20 years and as such have bought and sold many vehicles. I can whole heartedly say that dealing with Robin has been the best experience I’ve ever had in buying a car for myself. Robin goes above and beyond what you’d expect of him at every step, nothing is too much trouble to make you reassured and comfortable. He has many, many nice motor cars and if you are considering buying from ‘distance’ like I was then there is nobody better to deal with. I hope to have a long term relationship with Robin and look forward to dealing with him again in the future as customer service this good is a dying art unfortunately.
Andrew Bingham
Andrew Bingham
06:47 23 Jun 23
Just bought a Tesla from Pearce and Dale, Robin could not have been more helpful, he went through everything in detail about how Tesla's work and set the car up for both of us, he has continued to give advice if we are not sure what we are doing. We had a small issue with regards to the paintwork, i highlighted it with Robin and he arranged for the work to be done, on the first day i stupidly caught the wheel on a kerb and because of the slight issue with the paint Robin sorted the wheel for me at no charge. i highly recommend Pearce and DaleAndrew and Heidi
Tim Giles
Tim Giles
08:51 03 Apr 23
I've just sold my Porsche 911 993 through Robin (from whom I bought it originally too). An excellent experience from start to finish, good communication with regular progress updates, real expertise in the market. Would not hesitate to recommend their service.
Dazzle La
Dazzle La
07:44 28 Mar 23
An excellent experience throughout the purchase of my new car. I was dealt with care politeness and excellent knowledge from Pearce & Dale. Not only the buying experience but also the fantastic after sales service and communication from Robin went above and beyond to make this pleasurable. This is how all salespeople should be conduct their business. this is the standard and would highly recommend to anyone buying a vehicle from Pearce & Dale. You’re in very good hands here.
BC T
BC T
06:43 01 Nov 22
FIRST CLASS....Robin was fantastic to deal with. Straight talking and honest. A fantastic experience from the first phone call to the point of collection and follow up. The car was beautifully presented and everything very organised. He takes great care and goes the extra mile down to a full tank of fuel and a detailed car check report. Without doubt more than 5 stars! Thank you Robin.
David Goldthorpe
David Goldthorpe
17:23 26 Jul 22
Best car buying experience ever. No pressure selling or pushing extras such as gap insurance, just a relaxed look over the car. Robin is a very friendly and knowledgeable car enthusiast and I thoroughly enjoyed the whole buying process. I bought a Tesla and he spent a lot of time going through everything and setting it up for both me and my wife to drive. After sales service is excellent too. Robin contacted me a few days after purchase. I had a couple of questions which he answered then the following day he made and sent a video to explain fully. When I decide to change this car Pearce & Dale will definitely be my first port of call.
Jimmy
Jimmy
10:49 25 Apr 22
Doing deal with Robin is a great pleasure, the whole process is very smooth. Before purchasing the car from him, I was about to buy a car from CarGiant, and had my viewing scheduled, but when I got there (1.5hrs driving), I got told the car was gone, and staff was very rude as well. Then I found this gem from Pearce & Dale, call them straight-away, negotiated a deal to trade in my old car, Robin did not even ask for a deposit !On the exchange day, the car was prepared like in a proper first class show room, charged, washed, waxed, for a 2-year old car, it just looks brand new. Robin took me through the entire process, setup, transfer of the key etc, all very smooth and pleasant.I was a bit nervous at first, because all my previous cars were all deal approved used; but this experience has made me very happy, and I have recommended the company to my friend as well, I will not hesitate to buy from them again !
Robert Nield
Robert Nield
09:18 12 Apr 22
Wanting to downsize to a small city car I searched many places for a VW Up! GTi. My search ended with Pearce & Dale and it must have been my lucky day. The proprietor Robin was a delight to deal with and made the buying experience a pleasure. All the more so bearing in mind my car, albeit beautifully presented, was well to the bottom end of his stock of cars. If he has the car for you then do not miss the experience. Not only are all the cars perfectly presented but Robin's car knowledge is first class. There are not many things that would drag me 100 miles including the M25 and the M1 but this was the exception!
Simon Younger
Simon Younger
14:47 15 Mar 22
I called Robin at Pearce & Dale to arrange a viewing of a Porsche 997 and later that afternoon I'd been to see it in their fabulous showroom. Robin's knowledge of Porches is clear to see and I also really enjoyed his enthusiasm. We agreed a price and Robin took care of everything else including the removal of a private plate, a new MOT and a full tank of petrol. He even kindly collected me from home and ran me over to pickup the car later that week. Despite having previously owned other Porsche models, Robin still undertook a formal handover explaining some of things I was unfamiliar with and ensuring I was happy with the condition of the car. He then called me after the weekend to ensure I was still happy and to answer any follow-up questions I might have had. I would certainly have no concerns recommending Pearce and Dale and in particular Robin to friends and family and will certainly be a returning customer in the future. Thank you for a very professional service.
Peter Baxter
Peter Baxter
18:55 03 Mar 22
I was in the market for a Tesla Model 3 and had pretty well made up my mind to buy a blue one I had seen. Then a red one popped up on the Internet and it was from Pearce and Dale. And it was long range!I contacted them and spoke to Robin Simpson. It turned out to be his car.I was very impressed with his professionalism and after discussing the car for a short time we agreed a price.I made arrangements to go up and have a look at the car and Robin met me at Bletchley Rail Station. Needless to say I bought the car and drove it home the same day.I found the whole experience excellent and dealing with Robin was a pleasure. I wouldn't think twice about buying another car from them in the future and can recommend them without hesitation.
tom newton
tom newton
14:36 02 Dec 21
It's been a pleasure dealing with Robin. The car was exquisite when I picked it up, and in spite of me taking a little longer than we'd hoped to get the finance in place, Robin was helpful and patient throughout. He and his colleagues clearly take great pleasure in the cars they have access to, as they're flawless when you actually see them.
Martyn Dewhurst
Martyn Dewhurst
20:41 01 Oct 21
A truly excellent experience. Robin was brilliant from the minute I made contact. No pressured selling and full honesty throughout. Pearce and Dale offer wonderful cars with real exclusivity and are beautifully presented. Very happy customer who would highly recommend.
K
K
12:32 10 Sep 21
This has been the most enjoyable and satisfying experience I have had in purchasing a car (and I’ve been driving for 40 years)! From the initial phone call to driving away in my new car, Robin provided a very personal and attentive service. Not to mention the car itself, presented in immaculate condition and driving beautifully. Full marks too for the car’s description on the company website, which included a full listing of its service history. Finally great response to my after-sales queries, something that doesn’t always happen once you’ve made the bank transfer!
Julie Elliott
Julie Elliott
09:01 10 Sep 21
Pearce and Dale Automotive are 5 star all the way. We recently purchased a car from Robin and the service was absolutely excellent. I am unable to fault them in any way. Nothing was too much trouble and Robin took care of everything, all we had to do was take delivery of the fabulous car. Without a doubt Pearce and Dale are the simply the best. Many thanks Robin, I am sure we will be back.
Gareth Evans
Gareth Evans
16:40 25 Aug 21
There are 3 pillars of great customer experience, speed, advocacy and trust. You need to build a relationship with your customer to achieve this. From the moment I made an initial phone call Robin understood my needs, was responsive and provided relaxed environment to chat cars in general before giving me the low down on the Porsche that I was interested in. I was seriously impressed by the quality of vehicles in his possession. The dealer network frequently disappoints because you are being treated like a transaction rather than an asset. Hanging out with Robin and talking cars was fun, so much so that I bought the car and almost bought another. I have asked Robin to act as my advocate in sourcing future vehicles and look forward to continuing my association. For information I do not write reviews unless I am genuinely impressed by my experience.
Tom Sheppard
Tom Sheppard
15:56 03 Feb 21
Robin is fantastic and buying a car through Peace & Dale is THE best car purchasing experience I've ever had. Robin went above and beyond to make sure our experience was positive and we are loving our treasured vehicle and hope to do so for many years to come. When looking for another car or wanting to browse I always start with Pearce & Dale to see what they have in and I live 300 miles away! Worth travelling the distance for the service and reassurance on offer. I would highly recommend.
luke west
luke west
14:43 12 Jun 24
From my very first dealings with Robin, he has been very friendly and helpful. Describing the car in great detail, and sending extra photos. He picked us up from the station, then allowed us time to closely view the car. He even offered to make us new plates. A few days after we had driven away he phoned us to see if we had any questions - helpful as he is encyclopaedic on Porsches
bean3088
bean3088
11:52 28 May 24
After searching for over a year and contacting Porsche many times I finally found the perfect car at Pearce and Dale.From the moment I spoke to Robin I realised i was in safe hands from the level of customer service / knowledge and shared passion for cars.The whole transaction and experience was better than a main dealer and when funds allow i will buying more cars from Robin.Totally excellent !
Daniele Grassi
Daniele Grassi
13:00 17 May 24
He was very professional and you can see his passion in what he does, very welcoming. I had a great impression from then beginning
Will Rossetti
Will Rossetti
18:00 16 Apr 24
Car was as described and Robin provided a superb level of service throughout, being very responsive to questions throughout and making the test drive and pick up experience a great one.
Talal Barkatali
Talal Barkatali
11:26 10 Apr 24
I bought a 911 Turbo from Pearce and Dale last week and went through the process directly with Robin.From start to finish, the experience was exceptional, the initial call I had with him was informative with no "sell", arranging to see the car was easy and he made time for me to come without being distracted.The showroom is immaculate and if you are a bit of a petrol head the stock he has is incredible. I thoroughly enjoyed dealing with Robin, at no point did I feel I was being sold to, no pressure at all.The car was presented beautifully for my collection, spotlessly clean, prepped to the highest standard so I left with a full tank of fuel and a smile on my face.It's clear Robin is very selective of which cars he sells, the 911 I bought was one of the best looked after in the country with a full book of invoices and service history.I will be using Robin again in the future no doubt, it's rare to find a car dealer that you feel you can build a long standing relationship with, I feel I have found one in Robin.If you are in the market for a high end car, Pearce and Dale should be the place you call.
Ben Aitken
Ben Aitken
14:32 28 Mar 24
I've only ever bought cars from dealerships (and I've owned a lot of cars) but I can say, hands down, that my experience with Pearce & Dale makes all others pale into insignificance. Buying a car with Robin was effortless and a total delight from start to finish. Every possible step was taken to make sure my car was the best it could possibly be when I collected it. Whether you're buying a Model 3 like me or limited edition supercar, you won't find better service than Pearce & Dale.
allan daitz
allan daitz
16:47 25 Mar 24
Excellent experience from start to finish. A real pleasure to deal with Robin .
David Stothert
David Stothert
12:12 29 Feb 24
From initial enquiry to collecting the car, the whole process couldn’t have been better. Robin was an absolute pleasure to deal with from start to finish and the car itself couldn’t have been better prepared. His knowledge and advice was invaluable to me with this being my first Porsche. Just a great experience and one which I’d happily repeat.
Antony Charles
Antony Charles
22:30 09 Feb 24
Very professional service, a pleasure to do business with.Thank you
Mihai Gutan
Mihai Gutan
11:46 07 Feb 24
Robin is a great man. I and my wife were impressed of his politeness, patience, honesty and fairness as we bought an electric car and never drove one like that. Good luck Robin !
Rob Gibson
Rob Gibson
15:48 05 Feb 24
I bought a Tesla Model 3 from Robin in February 2024. Every step of the process, from the part ex of my BMW through to the collection and after sales follow up was totally stress free and explained thoroughly.Being my first Tesla (and first EV), the in-depth handover and explanation of the features and options on the car was very welcomed and really put my mind at ease.
Pierre Hamelin
Pierre Hamelin
21:53 10 Jan 24
Robin has been great from start to finish. First class service. Just purchased a Tesla Model Y from him, and he explained everything very patiently and in detail. Highly recommend, he really went above and beyond. Thank you Robin!
Jeremy Samengo-Turner
Jeremy Samengo-Turner
17:47 09 Jan 24
It was a pleasure dealing with Robin at P&D. Robin could not have been more helpful and accommodating with the purchase of a lovely Ferrari 550 Maranello.All I need now are some dry days to use it !
Gavin Pitt
Gavin Pitt
16:44 05 Sep 23
The service I received from first contact to last was absolutely first-class. Robin couldn't have been more helpful throughout - he agreed a fair trade-in value on my car over the phone and upheld it after walking round my vehicle. He took the time to fully explain the Tesla, and ensure I had my app set up on my phone and configured correctly to control the car. I would definitely use P&D again, and encourage anyone else to give them a try.
Paul Mantyk
Paul Mantyk
18:49 07 Aug 23
A huge thank you to Robin at Pearce and Dale automotive for selling me a superb, immaculately prepared low mileage car, beautiful presented in their fantastic showroom.Robin really does go above and beyond the usual service offered with nothing being too much trouble. Excellent timely communication, a vast knowledge of the car I bought and took the time to go through everything, opening the showroom on a Sunday at short notice for me to collect and to top it off, offered a great price on my part exchange. A well deserved five stars.
Ross Jennings
Ross Jennings
06:41 29 Jun 23
I’ve worked in the automotive industry for nearly 20 years and as such have bought and sold many vehicles. I can whole heartedly say that dealing with Robin has been the best experience I’ve ever had in buying a car for myself. Robin goes above and beyond what you’d expect of him at every step, nothing is too much trouble to make you reassured and comfortable. He has many, many nice motor cars and if you are considering buying from ‘distance’ like I was then there is nobody better to deal with. I hope to have a long term relationship with Robin and look forward to dealing with him again in the future as customer service this good is a dying art unfortunately.
Andrew Bingham
Andrew Bingham
06:47 23 Jun 23
Just bought a Tesla from Pearce and Dale, Robin could not have been more helpful, he went through everything in detail about how Tesla's work and set the car up for both of us, he has continued to give advice if we are not sure what we are doing. We had a small issue with regards to the paintwork, i highlighted it with Robin and he arranged for the work to be done, on the first day i stupidly caught the wheel on a kerb and because of the slight issue with the paint Robin sorted the wheel for me at no charge. i highly recommend Pearce and DaleAndrew and Heidi
Tim Giles
Tim Giles
08:51 03 Apr 23
I've just sold my Porsche 911 993 through Robin (from whom I bought it originally too). An excellent experience from start to finish, good communication with regular progress updates, real expertise in the market. Would not hesitate to recommend their service.
Dazzle La
Dazzle La
07:44 28 Mar 23
An excellent experience throughout the purchase of my new car. I was dealt with care politeness and excellent knowledge from Pearce & Dale. Not only the buying experience but also the fantastic after sales service and communication from Robin went above and beyond to make this pleasurable. This is how all salespeople should be conduct their business. this is the standard and would highly recommend to anyone buying a vehicle from Pearce & Dale. You’re in very good hands here.
BC T
BC T
06:43 01 Nov 22
FIRST CLASS....Robin was fantastic to deal with. Straight talking and honest. A fantastic experience from the first phone call to the point of collection and follow up. The car was beautifully presented and everything very organised. He takes great care and goes the extra mile down to a full tank of fuel and a detailed car check report. Without doubt more than 5 stars! Thank you Robin.
David Goldthorpe
David Goldthorpe
17:23 26 Jul 22
Best car buying experience ever. No pressure selling or pushing extras such as gap insurance, just a relaxed look over the car. Robin is a very friendly and knowledgeable car enthusiast and I thoroughly enjoyed the whole buying process. I bought a Tesla and he spent a lot of time going through everything and setting it up for both me and my wife to drive. After sales service is excellent too. Robin contacted me a few days after purchase. I had a couple of questions which he answered then the following day he made and sent a video to explain fully. When I decide to change this car Pearce & Dale will definitely be my first port of call.
Jimmy
Jimmy
10:49 25 Apr 22
Doing deal with Robin is a great pleasure, the whole process is very smooth. Before purchasing the car from him, I was about to buy a car from CarGiant, and had my viewing scheduled, but when I got there (1.5hrs driving), I got told the car was gone, and staff was very rude as well. Then I found this gem from Pearce & Dale, call them straight-away, negotiated a deal to trade in my old car, Robin did not even ask for a deposit !On the exchange day, the car was prepared like in a proper first class show room, charged, washed, waxed, for a 2-year old car, it just looks brand new. Robin took me through the entire process, setup, transfer of the key etc, all very smooth and pleasant.I was a bit nervous at first, because all my previous cars were all deal approved used; but this experience has made me very happy, and I have recommended the company to my friend as well, I will not hesitate to buy from them again !
Robert Nield
Robert Nield
09:18 12 Apr 22
Wanting to downsize to a small city car I searched many places for a VW Up! GTi. My search ended with Pearce & Dale and it must have been my lucky day. The proprietor Robin was a delight to deal with and made the buying experience a pleasure. All the more so bearing in mind my car, albeit beautifully presented, was well to the bottom end of his stock of cars. If he has the car for you then do not miss the experience. Not only are all the cars perfectly presented but Robin's car knowledge is first class. There are not many things that would drag me 100 miles including the M25 and the M1 but this was the exception!
Simon Younger
Simon Younger
14:47 15 Mar 22
I called Robin at Pearce & Dale to arrange a viewing of a Porsche 997 and later that afternoon I'd been to see it in their fabulous showroom. Robin's knowledge of Porches is clear to see and I also really enjoyed his enthusiasm. We agreed a price and Robin took care of everything else including the removal of a private plate, a new MOT and a full tank of petrol. He even kindly collected me from home and ran me over to pickup the car later that week. Despite having previously owned other Porsche models, Robin still undertook a formal handover explaining some of things I was unfamiliar with and ensuring I was happy with the condition of the car. He then called me after the weekend to ensure I was still happy and to answer any follow-up questions I might have had. I would certainly have no concerns recommending Pearce and Dale and in particular Robin to friends and family and will certainly be a returning customer in the future. Thank you for a very professional service.
Peter Baxter
Peter Baxter
18:55 03 Mar 22
I was in the market for a Tesla Model 3 and had pretty well made up my mind to buy a blue one I had seen. Then a red one popped up on the Internet and it was from Pearce and Dale. And it was long range!I contacted them and spoke to Robin Simpson. It turned out to be his car.I was very impressed with his professionalism and after discussing the car for a short time we agreed a price.I made arrangements to go up and have a look at the car and Robin met me at Bletchley Rail Station. Needless to say I bought the car and drove it home the same day.I found the whole experience excellent and dealing with Robin was a pleasure. I wouldn't think twice about buying another car from them in the future and can recommend them without hesitation.
tom newton
tom newton
14:36 02 Dec 21
It's been a pleasure dealing with Robin. The car was exquisite when I picked it up, and in spite of me taking a little longer than we'd hoped to get the finance in place, Robin was helpful and patient throughout. He and his colleagues clearly take great pleasure in the cars they have access to, as they're flawless when you actually see them.
Martyn Dewhurst
Martyn Dewhurst
20:41 01 Oct 21
A truly excellent experience. Robin was brilliant from the minute I made contact. No pressured selling and full honesty throughout. Pearce and Dale offer wonderful cars with real exclusivity and are beautifully presented. Very happy customer who would highly recommend.
K
K
12:32 10 Sep 21
This has been the most enjoyable and satisfying experience I have had in purchasing a car (and I’ve been driving for 40 years)! From the initial phone call to driving away in my new car, Robin provided a very personal and attentive service. Not to mention the car itself, presented in immaculate condition and driving beautifully. Full marks too for the car’s description on the company website, which included a full listing of its service history. Finally great response to my after-sales queries, something that doesn’t always happen once you’ve made the bank transfer!
Julie Elliott
Julie Elliott
09:01 10 Sep 21
Pearce and Dale Automotive are 5 star all the way. We recently purchased a car from Robin and the service was absolutely excellent. I am unable to fault them in any way. Nothing was too much trouble and Robin took care of everything, all we had to do was take delivery of the fabulous car. Without a doubt Pearce and Dale are the simply the best. Many thanks Robin, I am sure we will be back.
Gareth Evans
Gareth Evans
16:40 25 Aug 21
There are 3 pillars of great customer experience, speed, advocacy and trust. You need to build a relationship with your customer to achieve this. From the moment I made an initial phone call Robin understood my needs, was responsive and provided relaxed environment to chat cars in general before giving me the low down on the Porsche that I was interested in. I was seriously impressed by the quality of vehicles in his possession. The dealer network frequently disappoints because you are being treated like a transaction rather than an asset. Hanging out with Robin and talking cars was fun, so much so that I bought the car and almost bought another. I have asked Robin to act as my advocate in sourcing future vehicles and look forward to continuing my association. For information I do not write reviews unless I am genuinely impressed by my experience.
Tom Sheppard
Tom Sheppard
15:56 03 Feb 21
Robin is fantastic and buying a car through Peace & Dale is THE best car purchasing experience I've ever had. Robin went above and beyond to make sure our experience was positive and we are loving our treasured vehicle and hope to do so for many years to come. When looking for another car or wanting to browse I always start with Pearce & Dale to see what they have in and I live 300 miles away! Worth travelling the distance for the service and reassurance on offer. I would highly recommend.
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